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Privacy Policy for Hedge Club

Last Updated: October 24, 2025

1. Our Commitment to Your Privacy

Welcome to Hedge Club We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and protect the personal data of our members, guests, website visitors, and individuals who interact with our advertisements.

This policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act. By using our services, visiting our website, or providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information in the following ways:

  • Information You Provide to Us:

    • Membership & Bookings: When you sign up for a membership, book a workspace, or register for an event, we collect information such as your name, email address, phone number, and payment/billing information.

    • In-Person & Wi-Fi: When you visit Hedge Club, you may provide information to our staff or by logging into our guest Wi-Fi network (such as your name or email).

    • Lead Forms (Meta & Google Ads): When you respond to our online advertisements (e.g., on Facebook, Instagram, or Google) for internships, career counseling, or other programs, you may voluntarily provide personal information through a lead form, such as your name, email address, and phone number.

    • Communications: When you contact us via email, our website's contact form, or social media, we collect the information you include in your message.

  • Information We Collect Automatically:

    • Cookies & Website Data: When you visit our website, we may use cookies and similar technologies to collect information about your device, browser, and browsing activity (like pages visited). This helps us improve our website and marketing.

    • Security Cameras: For the safety and security of our members and property, we use CCTV cameras in common areas of Hedge Club.

3. How We Use Your Information

We use your personal information only for specific, lawful purposes:

  • To Provide Our Services:

    • To create and manage your membership.

    • To process payments for bookings and services.

    • To provide you with access to our space and Wi-Fi.

  • To Communicate With You:

    • To respond to your inquiries and provide customer support.

    • To send you service-related updates (e.g., changes in operating hours, booking confirmations).

  • For Marketing and Advertising (With Your Consent):

    • If you have provided your information through a lead form or opted-in to our mailing list, we will use your name, email, and phone number to contact you about the specific program, event, or offer you inquired about.

    • To send you newsletters, promotions, and information about Hedge Club events that we believe may interest you. You can opt-out of these communications at any time.

  • For Safety and Legal Compliance:

    • To ensure the security of our premises and members.

    • To comply with our legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following limited circumstances:

  • Third-Party Service Providers: We share information with trusted partners who perform services on our behalf, such as payment processors (e.g., Razorpay), email marketing providers, and cloud hosting services. These providers are contractually bound to protect your data and use it only for the services we have requested.

  • Advertising Partners (Meta & Google): Information collected through lead forms is provided to us via these platforms. We may also use aggregated or anonymized data to create retargeting or lookalike audiences for our ads.

  • Legal Requirements: We may disclose your information if required to do so by law, by a court order, or in response to a valid request from a government or law enforcement authority.

5. Your Rights and Choices (Your Data, Your Control)

Under the DPDP Act, you have rights over your personal data. You can:

  • Access Your Information: You have the right to request a summary of the personal information we hold about you.

  • Correct Your Information: If you believe any information we have is inaccurate or incomplete, you can request that we correct or update it.

  • Withdraw Your Consent: You can withdraw your consent for us to process your data at any time (for example, by unsubscribing from our marketing emails).

  • Request Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to certain legal or contractual retention requirements.

6. Data Security

We take the security of your data seriously. We implement reasonable technical and organizational safeguards—such as secure servers, access controls, and encryption—to protect your personal information from unauthorized access, loss, misuse, or alteration.

7. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for tax and accounting purposes).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.

9. How to Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Grievance Officer:

Benil Dani Alexander, Grievance Officer, Hedge Club2nd Floor, Bank House, Chittoor Rd, Ernakulam South, Kochi, Ernakulam, Kerala 682035  benil@schoolofhedge.com +91 9349512345

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